We present the following forecast of delivery times (business days):
|Portugal / Spain||--||1-2 days (Free)|
|Islands (Madeira, São Miguel, Terceira)*||--||2-3 days|
|Other Islands*||3-5 days||--|
|Europe||3-6 days||1-3 days|
|America||3-6 days||2-3 days|
|Asia||3-6 days||2-3 days|
|Oceania||5-6 days (Melbourne), 3-10 days (other cities)||2-3 days|
For orders with customizations, please expect 5 more days in delivery time (business days).
The delivery time is an estimation and valid for orders paid until 12:00 (Portuguese time), during working days.
*Shipping to the Islands is free for orders above 80€.
Tracking: The delivery company will send an email with the tracking details and the expected delivery date.
In the purchase process please indicate your email and mobile phone to which you wish to be contacted.
Futah is not responsible for any delays in delivery orders.
In case of orders returned for incorrect address or unknown recipients Futah will not be responsible for the costs of resending the order. The client should contact Futah and pay the shipping costs for the order to be sent again.
All products ordered will be sent to the destination, however, exceptionally there may be situations where a product is not available after the order was made. In this case the customer will be notified by e-mail or by phone to cancel the order and have a payment refund.
The order may be subject to local import taxes and fees once the order arrives in the country. Futah has no control over these charges and cannot predict what they will be (all additional costs with taxes, fees and customs charges are not our responsibility). Futah reserves the right not to refund if the customer objects to the payment of these amounts.