Terms of Use

The sale of the Products is subject to the legal guarantees enshrined in the applicable laws, as well as other contractual guarantees that may be conferred to the consumer.

The consumer must ensure that the ordered articles correspond to the order made and that they are free from manufacturing defects or apparent discomfort.

In the event of defects in the manufacture or nonconformity of the Products, the Customer shall have the right to demand that the conformity of the product be restored by means of repair or replacement free of charge, unless the option of restoring the requested conformity is objectively impossible or excessively burdensome in comparison with another option.

It is understood that Customer will lose this right if it does not notify FUTAH of the Product discontinuity within 2 months from the date that the Customer discovered the defect.

In order to notify the existence of defects and non-conformities of the Product and to request that the conformity be replaced through the above options, Customers may contact FUTAH at hello@futah.world.

Any damages resulting from the use of the product or from non-caution of the washing instructions will not be considered as defects or nonconformities.

Futah is a handicraft product and in that sense, issues related to the artisanal production process will not be considered as defects in the production process.

Some Futah models have the cotton spot quite open. For this reason, even if you comply with the washing instructions on the label, it is possible that the Futah reduces to about 5 cm of its size. This fact shall not be considered a defect since all the characteristics of the product are maintained.

At Futah we are committed to protect your privacy. To be able to complete a purchase on our website, you need to give us some personal information. This information would not be shared with third parties or used for other purposes not related with the business relationship with Futah.

You can review, change, ask to delete your data or unsubscribe from our newsletter by sending an email to hello@futah.world

There may be cancellation orders of two types:

• At the request of the user: The user can make the cancellation of your order asking it to FUTAH through e-mail stating the order number.

• By decision of FUTAH: FUTAH reserves the right to not process orders when checking some inconsistency in the personal data submitted or observe misconduct by the buyer.

All transactions in this online store are protected by Secure Sockers Layer (SSL) and Secure Data Encryption. This encryption process ensures that nobody can decode your personal data while traveling from your computer to ours, and ours to the bank. 

You agree to provide personal data and correct addresses. If any of the data is incorrect or insufficient, and for this reason there is a delay or inability in order processing, or any non-delivery, the responsibility is entirely the user, and the FUTAH declines any responsibility. Orders re-dispatch costs will be your responsibility.

Ordering products should be made by users aged over 18 years (individuals under the age must have consent of their representatives). The data and information transmitted by the User shall enjoy full legal effect, recognizing the User electronic purchases and can not claim that lack of signature for breach of obligations.

The Futah online shop is a registered site and the service provided by the site itself is the responsibility of FUTAH.

You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

You acknowledge that any content appearing in advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, the laws relating to industrial property and other proprietary protection laws, so any use of such content may only occur under the express permission of the respective holders.

All site content is the responsibility of FUTAH. If you notice any errors please report to us for hello@futah.world so that we can fix it as soon as possible.

All price information, product specifications, promotions and services may be changed at any time by FUTAH.

All products and services sold in FUTAH Online Store are in accordance with the Portuguese law.

Data queries and information made under this service, be deemed to be made by the User, declining to FUTAH any liability abusive or fraudulent use of the information obtained.

All prices on the site are in Euros.

Prices set on the website are the same  of the stores in Portugal, and they can change without notice.

Final prices of the products you ordered, will be the same that you see on the website, at the time of payment confirmation.

The price of the products will be as stipulated on our website, except in case of an obvious error. While we make every effort to ensure that the prices posted on the website are correct, errors may always exist. If we discover a price error we will inform the Customer and give the option to confirm the order with the correct price or cancel it. If the Customer can not be contacted, we will treat the request as canceled and all amounts paid will be refunded in full.