Terms of Use
Manufacturing defects
The sale of the Products is subject to the legal guarantees enshrined in the applicable laws, as well as other contractual guarantees that may be granted to the consumer.
The consumer must ensure that the ordered goods correspond to the order placed and that they do not suffer from manufacturing defects or apparent non-conformity.
In the event of a manufacturing defect or nonconformity of the Products, the Customer is entitled to demand that the conformity of the Product be restored through repair or replacement free of charge unless the requested conformity restoration option is objectively impossible or excessively burdensome compared to another conformity restoration option.
It is understood that the Customer forfeits this right if he does not notify FUTAH of the non-compliance of the Product within 2 months from the date the Customer discovered the defect.
To notify the existence of defects and non-conformities of the Product and to request that conformity be restored using the above options, Customers may contact FUTAH at hello@futah.world.
Any damage resulting from the use of the product or from failure to follow washing instructions will not be considered a defect or non-conformity.
Problems detected in the product that, in principle, do not fall within the scope of its production will be considered "manufacturing defects". Futah is a handmade product and therefore issues related to the handmade production process will not be considered defects.
Some Futah models have a very open cotton stitch. For this reason, even if you follow the washing instructions on the label, the Futah may reduce by about 5 cm in size. This will not be considered a defect since all the characteristics of the product are maintained.
Privacy and Personal Data Protection
At Futah we are committed to protecting your privacy. In order to complete a purchase on our site, you will need to give us some personal information. However, no information you give us will be shared with third parties or used for purposes other than those resulting from your business relationship with Futah.
You can review, change, request to delete your details or unsubscribe from our newsletter by sending an email to hello@futah.world
Orders cancellation
There may be two types of order cancellations:
- At the request of the User Customer: The User Customer may cancel his order by requesting it to FUTAH via email referring to the order number.
- By decision of FUTAH: FUTAH reserves the right not to process orders when it detects any inconsistency in the personal data submitted or observes misconduct on the part of the buyer.
Safety
All transactions on this online store are protected by Secure Sockers Layer (SSL) and Secure Data Encryption. This encryption process ensures that no one can decrypt your personal data as it travels from your computer to ours, and from ours to the bank's.
Consumer obligations
The User is committed to providing correct personal data and address. Suppose any of the data is incorrect or insufficient, and for this reason, there is a delay or impossibility in processing the order or eventual non-delivery. In that case, the responsibility is entirely the User, and FUTAH declines any responsibility. The costs of reshipping orders will be the responsibility of the customer.
The order of products must be made by users aged 18 years or older (individuals under this age will require authorization from their representatives). The elements and information transmitted by the client will enjoy the full legal effect, the client recognizes the electronic purchases, and may not allege the lack of signature for failure to comply with the obligations undertaken.
Intellectual property
The Futah Online Store is a registered website and the Service provided by the website itself is the responsibility of FUTAH.
The User Customer acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
The User Customer acknowledges that any content that appears in advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws relating to copyright and related rights, the laws relating to industrial property and other laws of property protection, so that any use of such content may only occur under the express authorization of the respective owners.
Product Information and Content
All site content is the responsibility of FUTAH if you detect any errors please send us an email at hello@futah.world so that we can correct it as soon as possible.
All information about prices, products, specifications, promotional actions, and services may be changed at any time by FUTAH.
Responsibilities
All products and services sold in FUTAH Online Store are in accordance with Portuguese Law.
Data and information consultations made within the scope of this Service are assumed to have been consented to by the User, FUTAH declining any liability arising from the abusive or fraudulent use of the information obtained.
Prices
All prices on the site are in Euros.
Prices of ordered products will be those on the website at the time of payment confirmation.
Futah towels are also for sale in partner stores. Futah recommends the retail price of its products, however, the prices are the sole responsibility of the merchants.
The price of the products will be the one stipulated on our website, except in the case of an obvious error. While we make every effort to ensure that the prices posted on the website are correct, in the event that there is an error in the price at the time of purchase, we will inform you and give you the option to confirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order canceled and all monies paid will be refunded in full.
Legal Information
Company name: Cifrões aos Molhos LDA
Fiscal Number: 513014292
Address: Avenida Almirante Reis, 241, 2esq. CP 1000-051 Lisboa - Portugal
For more information about Online Dispute Resolution click here.
